PrimexTurbo Financial Education

Privacy Policy

Your privacy matters deeply to us. This policy explains how PrimeXTurbo protects and handles your personal information when you use our budget contingency planning services.

Information We Collect

At PrimeXTurbo, we collect information that helps us provide better budget contingency planning services. We're transparent about what we gather and why we need it.
Personal Details

We collect your name, email address, phone number, and business information when you register for our services or contact us. This helps us personalize your experience and communicate effectively about your budget planning needs.

Financial Information

To provide accurate contingency planning, we may collect budget data, financial goals, and risk tolerance levels you share with us. This information remains strictly confidential and is used solely for service delivery.

Usage Data

We track how you interact with our platform - pages visited, time spent, and features used. This helps us understand what works best for our users and improve our services continuously.

Technical Information

Our systems automatically collect your IP address, browser type, device information, and operating system. This data helps us ensure our platform works smoothly across different devices and browsers.

How We Use Your Information

Every piece of information we collect serves a specific purpose in delivering quality budget contingency planning services. Here's exactly how we use your data:
  • Service Delivery: We use your personal and financial information to create customized budget contingency plans, provide personalized recommendations, and deliver the specific services you've requested.
  • Communication: Your contact details allow us to send service updates, respond to your inquiries, share relevant educational content, and notify you about important changes to our services.
  • Platform Improvement: Usage data helps us identify which features are most valuable, where users encounter difficulties, and how we can enhance the overall experience.
  • Security and Compliance: We monitor usage patterns to detect suspicious activity, prevent fraud, and ensure compliance with financial regulations applicable in Bulgaria.
  • Customer Support: When you contact our support team, we use your information and interaction history to provide more effective assistance and resolve issues quickly.

Data Protection and Security

Protecting your information is fundamental to everything we do. We've implemented comprehensive security measures that meet international standards and Bulgarian data protection requirements.

Encryption: All data transmitted between your device and our servers uses industry-standard SSL/TLS encryption. Your sensitive information is encrypted both in transit and at rest using AES-256 encryption protocols.

Our security infrastructure includes multi-layered firewalls, regular security audits, and restricted access controls. Only authorized personnel who need access to perform their job functions can view your information. We conduct background checks on all employees who handle personal data.
We regularly update our security protocols, conduct penetration testing, and maintain incident response procedures. If a security breach occurs, we'll notify affected users within 72 hours and provide clear information about the incident and steps we're taking to address it.

Your Rights and Choices

Under Bulgarian law and GDPR regulations, you have significant control over your personal information. We respect these rights and make it easy for you to exercise them.

Your Data Rights Include:

  • Access: Request a copy of all personal information we hold about you, including how we obtained it and how we use it.
  • Correction: Update or correct any inaccurate or incomplete personal information in our systems.
  • Deletion: Request deletion of your personal information, subject to legal requirements and legitimate business needs.
  • Portability: Receive your data in a structured, machine-readable format to transfer to another service provider.
  • Restriction: Limit how we process your information in certain circumstances while maintaining your account.
  • Objection: Object to certain types of data processing, particularly for marketing purposes.
To exercise any of these rights, contact us at support@primexturbo.com or call +359888210042. We'll respond to your request within 30 days and guide you through the process. Some requests may require identity verification to protect your information.

Data Sharing and Third Parties

We don't sell your personal information to anyone. However, we do work with trusted partners to deliver our services effectively. Here's when and how we share information:
Service Providers: We share necessary information with companies that help us operate our platform - payment processors, cloud hosting providers, email services, and analytics tools. These partners are bound by strict confidentiality agreements and can only use your information for specified purposes.
Legal Requirements: We may disclose information when required by Bulgarian law, court orders, or regulatory authorities. We'll notify you of such requests unless legally prohibited from doing so.
Business Transfers: If PrimeXTurbo is acquired or merged with another company, your information may be transferred as part of that transaction. You'll receive notice of any such change and choices regarding your information.
We never share your information for marketing purposes without explicit consent. All third-party partners must meet our security standards and comply with applicable privacy laws.

Data Retention

We keep your information only as long as necessary to provide services and meet legal obligations. Different types of data have different retention periods based on their purpose and legal requirements.
Active Account Data: Personal and service information remains accessible while your account is active and for 2 years after your last login or service interaction.
Financial Records: Budget plans and financial data are retained for 7 years as required by Bulgarian financial record-keeping regulations.
Communication Records: Support conversations and service communications are kept for 3 years to help resolve future issues and improve service quality.
Marketing Data: If you've consented to marketing communications, we retain this consent and related data until you withdraw consent or 5 years, whichever comes first.
After retention periods expire, we securely delete information from our active systems. Some data may persist in backups for up to one additional year before permanent deletion.

Cookies and Tracking

Our website uses cookies to improve your experience and help us understand how you use our services. We're transparent about what cookies we use and give you control over your preferences.
Essential Cookies: These are necessary for basic website functionality - keeping you logged in, remembering your preferences, and maintaining security. These cookies cannot be disabled without affecting site functionality.
Analytics Cookies: We use these to understand website traffic, popular features, and user behavior patterns. This helps us improve our services and identify technical issues. You can opt out of analytics cookies without affecting your service experience.
Preference Cookies: These remember your settings and customizations to provide a more personalized experience when you return to our site.
You can manage cookie preferences through your browser settings or our cookie preference center. Most browsers allow you to refuse cookies or alert you when cookies are being sent.

International Data Transfers

While PrimeXTurbo operates primarily within Bulgaria, some of our service providers may process data in other countries. We ensure all international data transfers meet strict protection standards.
Any data transferred outside the European Union is protected by approved transfer mechanisms such as Standard Contractual Clauses or adequacy decisions. These legal frameworks ensure your information receives equivalent protection regardless of where it's processed.
We regularly review and audit our international partners to ensure ongoing compliance with privacy standards. You can request specific information about where your data is processed by contacting our privacy team.

Changes to This Policy

We update this privacy policy occasionally to reflect changes in our services, legal requirements, or privacy practices. When we make significant changes, we'll notify you through email or a prominent website notice.
Minor updates like clarifications or contact information changes won't trigger notifications, but we'll update the "last modified" date at the bottom of this policy. We encourage you to review this policy periodically to stay informed about how we protect your information.
If you disagree with policy changes, you can close your account or contact us to discuss your concerns. Continued use of our services after policy updates indicates acceptance of the revised terms.

Privacy Questions? We're Here to Help

If you have questions about this privacy policy or how we handle your information, don't hesitate to reach out. We believe transparency builds trust, and we're happy to explain our practices in detail.

Email Us support@primexturbo.com
Call Us +359888210042
Visit Our Office ul. "Madara" 3, 4000 Hadzhi Hasan Mahala, Plovdiv, Bulgaria

Last Updated: January 15, 2025